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On our website, click the ‘TEAM STORES’ tab. Please complete the “CREATE A TEAM STORE" form, and an account manager will contact you.
Team stores stay open year-round, so players, parents, and fans can order anytime. If you'd like a limited ordering window for a specific item, such as a pre-order, we'll set that up for you.
Prodigy Athletic Gear manages your store. We create your store with your school’s brand and colors; we add products with artwork; we open and close the store, manage the number of orders that come in, and then report that back to you.
Easier order management and organization. Share your store link, and ordering your team's apparel becomes hassle-free. Stores can also raise money for your program: a set amount or percentage of each sale goes back to your team. Fundraising terms and payout timing are agreed with each program when the store is set up.
The Prodigy Athletic Gear account manager will manage your store based on what the store will be used for and help you select. The account manager will ensure you have everything you need for your team/school. We show you the store ahead of time to make sure the selected products are what you want.
You will be provided with a link. You can share that link with whoever needs access. We can also password protect the store if you only want certain people to view it.
Everyday team store items (spirit wear, fan apparel) are made to order. For schools in our local delivery area, orders are delivered to the school in batches within 5 to 7 business days. For all other orders, or if you chose home delivery at checkout, your order is made within 1 to 3 business days, depending on blank availability, then ships to you. Delivery time depends on the shipping method you selected.
Team-only items (for example, a spirit pack every player needs before the season) are sold through a separate store shared only with the team. They're ordered during a set pre-order window, usually 7 to 14 days, chosen by the coach or program, and a countdown on the product page shows when the window closes. All orders from that window are produced together and delivered or shipped as one batch.
Our official lead time is 4 weeks from Art Approval. Once your order is confirmed, your account manager will update you on the exact date you can expect your order to arrive. Rush production orders are subject to additional charges based on order complexity, logistics, and other factors outside our control. Business days do not include weekends or federal holidays.
The minimum order quantity for all customization options is 10 pieces. You may still place orders below the minimum but will not receive team pricing unless approved under specific circumstances.
To get help with your order, email us at info@prodigyathleticgear.com with your order number. A member of our team will respond within 24 hours.
Once your order is placed, we will review your request and create digital mock-ups of your custom apparel. You will receive the custom designs within 2-3 business days via email for your approval. The approved items will be sent out for production immediately upon confirmation. We will then notify you of the expected completion and shipment dates.
Please inspect your order when you receive it. If an item is damaged, defective, or incorrect, email info@prodigyathleticgear.com within 7 days of delivery with your order number and photos, and we'll make it right.
If your previous order was placed online, send us an email at info@prodigyathleticgear.com which includes the order number of the previous order and the quantities of the specific items you want to reorder. If your previous order was placed through one of our representatives, you may also contact them directly for assistance with placing a reorder.
You contact us via phone, email, or form submission and provide initial details regarding your custom sportswear needs. We reach out to discuss your needs and confirm the details of your custom design.
Our design team interprets your request and creates a custom product design mock-up that is sent you for review.
You and your team review the design mock-up and may provide approval or request revisions. Be careful, no changes are allowed once artwork is approved.
Your order cannot be submitted without a complete list. If submitting names, be sure that they are in the proper case (usually upper) and spelled correctly.
We double-check every detail of your order with you before it goes into production. Payment or a deposit must be received before production begins.
Your fully custom uniforms or apparel are produced in about 4 weeks.
Once production is complete, your order ships and you'll receive a shipment notification from Prodigy Athletic Gear. Allow 1 to 6 days for delivery.
How quickly your order arrives depends on the item.
Everyday team store items (spirit wear, fan apparel) are made to order. For schools in our local delivery area, orders are delivered to the school in batches within 5 to 7 business days. For all other orders, or if you chose home delivery at checkout, your order is made within 1 to 3 business days, depending on blank availability, then ships to you. Delivery time depends on the shipping method you selected.
Team-only items (for example, a spirit pack every player needs before the season) are sold through a separate store shared only with the team. They're ordered during a set pre-order window, usually 7 to 14 days, chosen by the coach or program, and a countdown on the product page shows when the window closes. All orders from that window are produced together and delivered or shipped as one batch.
Our standard production time is about 4 weeks from order confirmation, plus 1 to 6 days for delivery depending on your location. Rush orders are subject to additional charges based on order complexity and timing. Business days do not include weekends or federal holidays.
Fully custom products, including sport-specific team uniforms and fully customizable sublimated items, can't be returned or exchanged, because they're made to the design, sizes, and quantities your team approves. Items from our school online stores can be exchanged for a different size within 7 days of delivery if they're unworn and unwashed with tags. See our Returns & Exchanges policy for full details.(Make "Returns & Exchanges policy" a link to /policies/refund-policy)
