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On our website, click the ‘TEAM STORES’ tab. Please complete the “CREATE A TEAM STORE" form, and an account manager will contact you.
Your store will open and close when you request. If you have set dates of when you want it to launch, we will enter that into the store, and it will then be promptly available to share. Generally, a store is open for 2-3 weeks, but we will leave a close date to you.
Prodigy Athletic Gear manages your store. We create your store with your school’s brand and colors; we add products with artwork; we open and close the store, manage the number of orders that come in, and then report that back to you.
Easier order management and organization. Share the link to the online store with others, and ordering your school’s apparel is now hassle-free. It’s also great to have a fundraising store. If you are trying to raise money for your team or school, a percentage can be a fundraising amount that can be given back to you in the form of a check 60-90 days after the store closes.
The Prodigy Athletic Gear account manager will manage your store based on what the store will be used for and help you select. The account manager will ensure you have everything you need for your team/school. We show you the store ahead of time to make sure the selected products are what you want.
You will be provided with a link. You can share that link with whoever needs access. We can also password protect the store if you only want certain people to view it.
Our standard processing time to ship a store order is 15 business days from store closure date. Factors that can influence processing time are order size, customer delays in approving artwork, and seasonal sales demands. Your account manager can provide you with specific details regarding the processing time for your order.
Our official lead time is 4 weeks from Art Approval. Once your order is confirmed, your account manager will update you on the exact date you can expect your order to arrive. Rush production orders are subject to additional charges based on order complexity, logistics, and other factors outside our control. Business days do not include weekends or federal holidays.
The minimum order quantity for all customization options is 10 pieces. You may still place orders below the minimum but will not receive team pricing unless approved under specific circumstances.
To get help with your order, you may email us at admin@prodigyathleticgear.com. A representative will contact you directly within 24 hours.
Once your order is placed, we will review your request and create digital mock-ups of your custom apparel. You will receive the custom designs within 2-3 business days via email for your approval. The approved items will be sent out for production immediately upon confirmation. We will then notify you of the expected completion and shipment dates.
Please contact us immediately If you have any issues with your order. We will do everything in our power to take care of it right away. We pride ourselves on customer care and making sure you get exactly what you asked for.
If your previous order was placed online, send us an email at admin@prodigyathleticgear.com which includes the order number of the previous order and the quantities of the specific items you want to reorder. If your previous order was placed through one of our representatives, you may also contact them directly for assistance with placing a reorder.
You contact us via phone, email, or form submission and provide initial details regarding your custom sportswear needs. We reach out to discuss your needs and confirm the details of your custom design.
Our design team interprets your request and creates a custom product design mock-up that is sent you for review.
You and your team review the design mock-up and may provide approval or request revisions. Be careful, no changes are allowed once artwork is approved.
Your order cannot be submitted without a complete list. If submitting names, be sure that they are in the proper case (usually upper) and spelled correctly.
We double check all details of the order with you before submission to the factory. Payment/deposit must be received before initiating production.
The factory produces your fully custom uniforms or apparel in 4 weeks.
The complete order is shipped from the factory. You will receive a shipment notification from Prodigy Athletic Gear. Allow 1 to 6 days for your custom products to arrive.
Team store orders move at a different pace than typical online orders. Your individual order becomes a small part of a larger team order. The standard processing time to ship the bulk team order is 15 business days from the store closure date.
For team stores which remain open indefinitely, new orders are grouped and processed every Monday. The standard processing time to ship each order group is 15 business days from the Monday following your individual an order date.
Factors that can influence processing time include, but are not limited to, order size and seasonal sales demands. Your account manager can provide you with specific details regarding the processing time for your order.
The standard turn-around time for our factory to ship is 4 weeks from the order confirmation date. Transit time from factory to delivery site varies from 1 to 6 days depending on where you are.
Rush production orders are subject to additional charges based on order complexity, logistics, and other factors outside our control. Business days do not include weekends or federal holidays.
Since every product we make is completely custom, Prodigy Athletic Gear has a strict no return policy on sublimated, screen-printed, or embroidered items.
